IT Service
First Line Of Support For Employees
SupportDesk works seamlessly with your existing IT staff to become the first line of technical support for your employees. As Delcomps.com handles your tier 1 tickets, any escalation of tickets is sent to your internal IT engineers. Remote support help desk is a convenient, fast and professional way of augmenting your IT services. It will free you up from technical headaches and enable you to focus on your core competencies, supporting the growth of your company.
What are the common issues that are handled?
- User Management
- Printer and Scanning Management
- Selected VoiP Providers
- Computer Management
- Mobile device management
- Network Support
User Management
- Setup new user for: PC / MAC, EMAIL, Application(s)
- Disable users
- Password resets
Printer and Scanning Management
- Add / Configure
- Uninstall / Remove
- Connectivity and troubleshooting
Selected VoiP Providers
- Add / Move / Change
Computer Management
- PC or MAC
- Virus / Malware troubleshooting
- Performance troubleshooting
- Workstation maintenance
- Workstation application installs, updates and removal
Mobile device management
- Email setup
- Basic troubleshooting
(email / calendar sync, application configuration) - Remote wipe or lock
- Geographical tracking
Network Support
- VPN setup
- VPN client troubleshooting
- Wireless network connectivity troubleshooting
- Internet connectivity troubleshooting